If you have changed your mind and no longer want the item you have ordered and wish to return it for a refund then your wish to return the frame to us must be brought to our attention within 7 days from the date of you receiving the parcel.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery if the goods are damaged on arrival or if they are not as per our description.

You must do this by contacting us via email quoting your order number. Your refund will be repaid within 7 working days once we have received the returned item.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should ensure that you take out enough postal insurance to cover the value of the item being returned.

Our returns address is – MP-Innovent, PO Box 198, Sandy, Bedfordshire,SG19 3JY.

We strongly recommend that you take out insurance for the amount of £?? to cover the cost of the item should it be damaged in transit.